Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. It is important to approach betting as a form of entertainment, not as a way to generate income or recover previous losses.

To keep your gambling experience safe and enjoyable, consider the following principles:

• Set a budget before you play. Only wager money you can afford to lose.
• Treat gambling as entertainment. The cost of playing is the price of that entertainment.
• Never chase losses. Accepting a loss and stopping is a sign of responsible play.
• Keep track of time. Set limits on how long each session lasts.
• Balance gambling with other activities. It should not be your primary leisure pursuit.
• Stay informed. Understanding the odds and house edge helps you make better decisions.
• Use the tools available. Deposit and loss limits exist to protect your financial wellbeing.
• Avoid gambling when emotional. Stress, grief, or frustration can impair judgement.

Responsible play is about staying in control. These principles are designed to help you maintain that control at all times.

Gambling addiction can develop gradually and is not always easy to identify in the early stages. Recognising the warning signs is the first step toward getting the right support.

The following indicators may suggest a problematic relationship with gambling:

• Spending more money or time gambling than originally intended
• Feeling restless or irritable when attempting to reduce or stop gambling
• Repeated unsuccessful efforts to cut back or quit
• Gambling to escape stress, anxiety, depression, or personal problems
• Lying to family, friends, or colleagues about gambling habits
• Borrowing money or selling possessions to fund gambling activity
• Neglecting work, study, or personal responsibilities because of gambling
• Continuing to gamble despite serious financial or relationship consequences
• Preoccupation with gambling, including planning future sessions or reliving past wins
• Attempting to recover losses by placing further bets

Gambling addiction is a recognised psychological condition that requires professional attention. If you identify with several of the signs above, seeking help promptly is strongly encouraged.

Addressing a gambling problem takes practical steps and a genuine commitment to change. The following recommendations are designed to help you regain control of your betting habits:

• Acknowledge the problem. Honest self-assessment is the foundation of recovery.
• Use self-exclusion tools. Temporarily or permanently close your account to remove access to gambling.
• Set strict deposit and loss limits. These tools restrict how much you can spend within a set period.
• Activate session time limits. Receive automatic reminders or be logged out after a set duration.
• Reach out to a support service. Professional counsellors can provide confidential guidance and treatment.
• Talk to someone you trust. Sharing the issue with a friend or family member can reduce isolation.
• Avoid high-risk situations. Stay away from gambling venues and limit exposure to betting advertising.
• Replace gambling with other activities. Regular exercise, social engagement, and hobbies support recovery.
• Manage finances carefully. Consider allowing a trusted person to oversee your spending temporarily.
• Track your progress. Monitoring improvements, no matter how small, reinforces positive behavioural change.

Recovery is a process. Taking even one of these steps is a meaningful move in the right direction.

Several organisations in Australia provide free, confidential support for individuals affected by gambling addiction. Whether you are seeking information, counselling, or crisis assistance, the following services are available to help:

• Gambling Help Online – National support service offering 24/7 counselling, online chat, and self-help resources: www.gamblinghelponline.org.au
• Gambling Help Hotline – Free telephone counselling available 24 hours a day, 7 days a week: 1800 858 858
• Lifeline Australia – Crisis support and suicide prevention services available around the clock: www.lifeline.org.au | 13 11 14
• Beyond Blue – Mental health support including resources related to gambling-related distress: www.beyondblue.org.au | 1300 22 4636
• National Debt Helpline – Financial counselling for those experiencing debt related to problem gambling: www.ndh.org.au | 1800 007 007
• MensLine Australia – Telephone and online support for men dealing with gambling and related issues: www.mensline.org.au | 1300 78 99 78
• Relationships Australia – Counselling support for individuals and families impacted by gambling: www.relationships.org.au

All services listed above are free of charge and available to residents across Australia.

If you are experiencing difficulties related to gambling and need guidance, the Golden Crown support team is available to assist you. You can reach out at any time to request information about responsible gaming tools, account restrictions, or self-exclusion options.

The following contact methods are available to players in Australia:

• Live Chat – Available directly on the Golden Crown website for immediate assistance
• Email Support – Send your enquiry to the customer support team for a prompt written response
• Help Centre – Access the onsite FAQ and responsible gaming documentation at any time

The support team can help you activate limits, initiate self-exclusion, or direct you to appropriate external resources. You do not need to manage this alone.